Shipping Policy
1) Shipping Locations
We currently ship to Peninsular Malaysia &, Sabah & Sawarak. If your location is not listed, please contact us for assistance.
2) Processing Time
Orders are processed within 2-3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has been shipped.
3) Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your package’s delivery status.
4) Delays
While we strive to deliver your order on time, unforeseen circumstances (e.g., weather, customs, or carrier delays) may cause delays. We appreciate your patience in such cases.
Return Policy
1) Eligibility for Returns
We accept returns within [7] days of delivery. Items must be unopened, in their original packaging, and in resellable condition.
2) Non-Returnable Items
The following items are not eligible for returns:
- Opened or used products
- Products without original packaging
3) How to Initiate a Return
- Contact our customer service team at [email/phone] to request a return authorization.
- Include your order number and reason for return.
- Once approved, you will receive instructions on how to return the item.
4) Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
5) Refunds
- Refunds will be processed within [7-14] business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
6) Exchanges
If you received a defective or incorrect item, we will gladly exchange it. Contact us at [email/phone] to arrange an exchange.
7) Damaged or Defective Products
If your product arrives damaged or defective, please contact us within [7] days of delivery. Provide photos of the damaged item and packaging, and we will resolve the issue promptly.